Support

Need help?

We are adding new support information daily. Look at the Support Categories to find the area that addresses your questions. If you cannot find an answer to your question, or we haven’t added it to the support information yet, please email us and we’ll answer your question right away. Just email Support@LearningKeeper.com and we’ll give you special attention.

Getting Set Up? Download the SimpleStart Guide or read more HERE

Download the Opt-In Guide to  make sure you  can enjoy LearningKeeper all year or read more HERE

Find a complete list of Support Categories below

Check out the LearningKeeper FAQ

Visit the YouTube Channel

Email Support@LearningKeeper.com

 

LearningKeeper Online Support Categories:

*Select a category then click ‘Read More’ for support

Terms

Posted by on Jan 1, 2014 in Support, Terms | Comments Off on Terms

Support for Setting Up Terms In this section we will address: How do I add my term or semester? How do I change my term or semester? How do I end my term or semester?   How do I add my term or semester? To add your term or semester simply login at my.learningkeeper.com. Under SET UP MY SCHOOL click on ‘Setup a Term’ and label your term in a way that fits your family’s lifestyle. For example:  Fall 2013, Spring 2014, First Six Weeks, etc. Click the green add button to save. Click HERE for a helpful video tutorial.   How do I change my term or semester? To change your term or semester login at my.learningkeeper.com. Under SET UP MY SCHOOL click on ‘Setup a Term’ and label your new term (your previous term will not be deleted). Your term will default to the one most recently added, but you can switch terms at anytime. To switch simply go to ‘Settings’ in the upper right hand corner. Under Terms/Objectives/Grade Levels/Subjects click ‘add/edit terms’ in the lower left. Click on the term you want. You will see a box on the right hand side that says ‘active?’ click on this box to activate this term. Next, go back and open the term that was active and deselect the ‘active?’ box in that term. Now you have successfully switched terms.   How do I end my term or semester? To end your term or semester simply create a new term by logging in at my.learningkeeper.com. Under SET UP MY SCHOOL click on ‘Setup a Term’ and label your new term (your previous term will not be...

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Students

Posted by on Jan 1, 2014 in Students, Support | Comments Off on Students

Support for Students In this section we will address: How do I set up my students? How do I complete a student profile? How do I add my child’s photo icon? How do I complete the student interest survey? How do I add profile pictures?   How do I set up my students? To set up your students in LearningKeeper, simply login at my.LearningKeeper.com . Go to the Settings menu in the upper right hand corner. Under the SETUP STUDENTS heading click on ‘Add Students’. Scroll down and click on the blue ‘Add a Student’ button. The only fields required are in red. If you want your child to have their own login you or they have an e-mail address you can enter it at this time. Select ‘Add’ and you will now see your student registered. To edit a student simply click on their name and click the ‘edit’ button. For a helpful video tutorial click HERE.   How do I complete a student profile? To complete a student profile you need to login at my.LearningKeeper.com. Click the ‘Home’ button. Click on the black ‘Portfolio’ icon under your student. Once inside their profile simply click the blue ‘Edit’ button  and fill in their  information. Click the green ‘Save’ button.   How do I add my child’s photo icon? To add your child’s photo icon you need to login at my.LearningKeeper.com. Click the ‘Home’ button. Click on the black ‘Portfolio’ icon under your student. Once inside their profile simply click the blue ‘Edit’ button  and click on the blue ‘Upload’ button next to Profile Picture. Select a picture from your files and click the green ‘Save’ button.   How do I complete the student interest survey? To complete the student interest survery you need to login at my.LearningKeeper.com. Click the ‘Home’ button. Click on the black ‘Portfolio’ icon under your student. Once in their profile click on the ‘Student Interest Survey’ icon and ‘Add a Student Interest Survey’.   How do I add profile pictures? To add your child’s photo to their profile you need to login at my.LearningKeeper.com. Click the ‘Home’ button. Click on the black ‘Portfolio’ icon under your student. Once inside their profile simply click the blue ‘Edit’ button  and click on the blue ‘Upload’ button next to Profile Picture. Select a picture from your files and click the green ‘Save’...

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Subjects

Posted by on Jan 1, 2014 in Subjects, Support | Comments Off on Subjects

Support for LearningKeeper Subjects In this section we will address: How do I set up what subjects my child will be studying? How do I add another subject or edit existing subjects  for my student?   How do I set up what subjects my child will be studying? The first step is to login at my.learningkeeper.com then click  ‘Settings” in the upper right hand corner. Next click on the “Add/Edit Subjects’ link in the bottom left. Type the name of the subject, decide which students will study that subject, then click add on the right. The add sign is always the green plus sign and must be selected after each subject is entered. You can assign an unlimited number of subjects. Subjects can be traditional such as math, music, reading, and science. They can also be themes or unit studies such as Ancient Egypt or Early American History. Another helpful subject is ‘Self Directed Learning’ for the child who is always into something interesting. If you need further help please click HERE for a helpful video tutorial.   How do I add another subject or edit existing subjects  for my student? The first step is to login at my.learningkeeper.com then click  ‘Settings” in the upper right hand corner. Next click on the “Add/Edit Subjects’ link. You can see your existing subject names on the left and who studies each subject on the right. To edit an existing subject simply click the tool on the right and then click save after you have made your changes. If you need further help please click HERE for a helpful video...

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Accounts and Billing

Posted by on Jan 1, 2014 in Accounts and Billing, Support | Comments Off on Accounts and Billing

Support for Accounts and Billing In this section we will address: How do I retrieve my username or password? How do I ‘opt-in’ so I can continue to enjoy LearningKeeper all year? How can I cancel my subscription? How do I enter a coupon code? How do I update my credit card information?   How do I retrieve my username or password? Log in information can be retrieved on the login page at www.my.LearningKeeper.com . Simply click the orange link for  ‘Forgot Your Username or Password’. Follow the prompts and check your email inbox.   How do I ‘opt-in’ so I can continue to enjoy LearningKeeper all year? To enjoy LearningKeeper after your trial, simply login at my.LearningKeeper.com . Go to the Settings menu in the upper right hand corner. In the middle of the page, go to ‘View My User Profile’ under the BILLING/ACCOUNTS heading. Enter your payment information in the provided form. Click, the green Sign Up button. Click HERE for a video tutorial.   How can I cancel my subscription? To cancel your subscription to LearningKeeper, login at www.my.learningkeeper.com. Go to the Settings menu in the upper right hand corner. In the middle of the page, go to ‘View My User Profile’ under the BILLING/ACCOUNTS heading. In the Billing section there is a blue button that says ‘Cancel Subscription’, click button.   How do I enter a coupon code? To enter your coupon code for LearningKeeper, simply  login at www.my.learningkeeper.com. Go to the Settings menu in the upper right hand corner. In the middle of the page, go to ‘View My User Profile’ under the BILLING/ACCOUNTS heading. The ‘User Profile’ window will open. Under Billing click the blue ‘Edit’ button. Enter your coupon code where is says ‘Coupon Code’ along with your payment information and then click the green ‘Sign Me Up Now!’ button. Click HERE for a video tutorial.   How do I update my credit card information? To update your credit card informtaion login at my.learningkeeper.com. Go to the Settings menu in the upper right hand corner. In the middle of the page, go to ‘View My User Profile’ under the BILLING/ACCOUNTS heading. Under Billing click the blue ‘Edit’ button. Update credit card information. Click HERE for a video tutorial.  ...

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Getting Started

Posted by on Jan 1, 2014 in Getting Started, Support | Comments Off on Getting Started

Support for Getting Started In this section we will address: How do I create a free trial account? Where do I start? How do I convert from a free trial to a subscription?   How do I create a free trial account? To create a free trial go to my.LearningKeeper.com/parent_registration . Complete the registration with your name and email. Create a username and password. No credit card is required. Log in next time at www.my.LearningKeeper.com .   Where do I start? After creating your username, always login at my.LearningKeeper.com. Setting up your family’s school information takes roughly three minutes. Follow the one screen directions to set up your parent profile, students, school terms, and subjects. Need more help?  Visit learningkeeper.com/support.   How do I convert from a free trial to a subscription? To enjoy LearningKeeper after your trial, simply log in at my.LearningKeeper.com . Go to the Settings menu in the upper right hand corner. In the middle of the page, go to ‘View My User Profile’ under the BILLING/ACCOUNTS heading. Enter your payment information in the provided form. Click, the green ‘Sign Up’ button. See the video tutorial HERE....

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Account Set Up and Account Info

Posted by on Dec 8, 2013 in Set Up and Account Info, Support | Comments Off on Account Set Up and Account Info

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How to Opt-In

Posted by on Dec 8, 2013 in Accounts and Billing, Billing, Getting Started, Support | Comments Off on How to Opt-In

Have a Coupon Code? Ready to convert from a trial to be a subscriber? Welcome! We’re so glad to be a part of your family’s schooling plan. See the video tutorial here. Follow these...

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